Support

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Latest activity by Support
  • Support created an article,

    How can I redeem my giftcard?

    You can easily redeem your gift voucher by following the redemption steps mentioned in the brand pages.

  • Support created an article,

    I did not receive my order after 24 hours?

    We deeply regret the inconvenience caused due to the delay. If you have fulfilled all the criteria for purchasing your gift card and made the payment, please ensure that you have verified your paym...

  • Support created an article,

    How long do refunds take?

    Refunds are usually processed within 10-15 days onto the original mode of payment. However, if the payment is made via credit card, the refund depends on the issuing bank of the credit card.  Kindl...

  • Support created an article,

    Why can't I do a top-up?

    It is likely that your top-up limit has been exceeded, which is why you may be exempted from further top-ups. Please check the upper limit on your top up wallet before proceeding. If you still have...

  • Support created an article,

    Why are you asking for an ID?

    We usually do not ask for ID verification. However, in the event of any suspicious activity we have to ensure security of all concerns. So, al giftcards takes an extra step to ensure that all the t...

  • Support created an article,

    Why am I being asked for these questions?

    Verifying our customers and users is a crucial step to ensure that all transactions are genuine. So, answering these questions will help us verify that the purchase is coming from an authentic buyer.

  • Support created an article,

    Why can't I place an order?

    al giftcards is currently LIVE only in the GCC region. We are trying our best to launch globally soon. If you’re unable to place an order, it is likely that the payment gateway is not yet available...

  • Support created an article,

    What is the delivery policy?

    al giftcards will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE. Multiple delivery may result...

  • Support created an article,

    How do I cancel my corporate gift cards order?

    You can easily cancel your order through our Customer Service before the payment has been made. If otherwise, your order may not be cancelled once the e-gift cards are delivered via e-mail.

  • Support created an article,

    What are the benefits of corporate gift cards?

    There are multiple benefits of corporate gifting at al giftcards User-friendly service for you Instant service that saves your time Wide variety of brands Easily track able service